Here’s the updated version with a grievance procedure added, following best practices for Islamic weekend schools:

KL Kuttāb is a not-for-profit, parent-led grassroots initiative. Tuition and fees are calculated based on operating costs, and we rely on parents to sustain the Kuttāb by adhering to tuition policies and payment deadlines. However, we understand that life circumstances may require parents to withdraw their child from the school. Below are the terms for withdrawal, refund policy, grievance procedure, and additional notes regarding admissions:

Notice of Withdrawal

Parents may withdraw their child from KL Kuttāb by providing school administrators with at least 30 days’ noticebefore the end of a term. Notice must be submitted via email to kl.kuttab@gmail.com.

Refund Policy

Refundable amounts, if any, will be processed without interest and must be claimed by the parent or legal guardian within one (1) year from the date the child ceases to be a student at the school. After this period, unclaimed refunds will be forfeited.

Neurodivergent Students

KL Kuttāb values inclusivity and welcomes neurodivergent children to apply for admission. However, we currently do not have the resources to provide special accommodations, such as shadow tutors or individualized support. Admission for neurodivergent students will be considered on a case-by-case basis. To ensure the best fit for the student and the school, there will be a trial period during which our teachers will assess the child’s ability to adapt to and benefit from our programs.

School-Initiated Withdrawal

KL Kuttāb reserves the right to require the withdrawal of a child at any time for reasons including, but not limited to:

• The child’s inability to participate in or benefit fully from the school’s curriculum.

• Serious breaches of conduct by the parent or child that compromise the school’s environment or values.

Grievance Procedure

KL Kuttāb strives to maintain open communication and transparency with all parents and guardians. If you have a concern or grievance, please follow the steps below to ensure it is addressed effectively and in a manner aligned with Islamic principles:

1. Step 1: Direct Communication

• Parents are encouraged to first address their concern with the relevant teacher or staff member involved. This allows for a direct resolution and fosters mutual understanding.

2. Step 2: Escalation to Administration

• If the concern remains unresolved, parents may escalate the matter to the school administrators by emailing kl.kuttab@gmail.com or contacting the admin team directly. Please provide a clear and detailed account of the concern.

3. Step 3: Mediation Meeting

• The administration may schedule a meeting between the parent(s), the teacher or staff member involved, and a senior administrator. The goal is to mediate and find a fair and equitable resolution that prioritizes the child’s best interest while respecting the school’s values.

4. Step 4: Final Decision

• If the issue cannot be resolved through mediation, the school administrators will review the matter and issue a final decision in writing. This decision will be communicated to all parties involved.

KL Kuttāb is committed to handling all grievances with professionalism, respect, and adherence to Islamic ethics.